Support is Private

What I am finding very interesting is that even with the large and predominant feedback button on the side of our site the number of private emails we are getting on a daily basis outnumber the number of public feedback post made to getsatisfaction.com.

It seems more people would prefer to have a private conversation with us then to add their ideas, questions, problems or praise publicly. I would have never imagined when we created our getsatisfaction account to better manage customer support that visitors would still prefer sending us a private email.

What makes it even more shocking is that our email address is not that easy to find. It is hidden on the about us page under our snail mail address.

I’m rethinking our getsatisfaction support solution and have started playing with a ZenDesk trial account.  Our getsatisfaction days maybe numbered especially if it is going to eventully cost us $900 a month to use support.iliketotallyloveit.com.